We do not refund for change of mind, lack of expertise in the use of product or differences in personal opinion. Returns for a refund will only be accepted if the product is faulty, received in error or differs dramatically from the description supplied by us.
We may accept returns for other reasons at our discretion. Returned goods must be in its original condition and include all the original packaging. If you believe your product is faulty or you wish to return your goods for other reasons, please email our customer team at firstname.lastname@example.org as soon as possible and be sure to include as many details as possible about the order and the problem with the goods.
Shipping and handling costs are non-refundable. Any goods returned are your responsibility until they reach our office. Please ensure you package your return carefully to prevent any damage to the goods or boxes. We recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods to:
ATTN: Customer Service
422/20 Pelican Street, Surry Hills NSW, 2010
Or call +61 424776067
Faulty items will undergo an inspection process by our customer service team and you will be contacted within 48 hours with a resolution. If the goods are deemed faulty, we will replace or refund the product free of additional freight charges.
Red Cosmetica does not take responsibility for the costs involved with returning faulty goods. However, if the goods are deemed faulty after assessment, postage costs will be refunded thereafter. Please include original postage receipt in return parcel.
Our returns policy only covers the items purchased from our online store at redcosmetica.com. We do not accept returns on used products or products not purchased directly from redcosmetica.com. Please contact the original seller if you have any problems with goods not purchased directly from redcosmetica.com.
If the returned goods are determined by us to not be faulty, then all return shipping fees will be worn by the customer. We will seek permission from the customer to charge additional costs to the customer’s credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. Red Cosmetica also reserves the right to charge the labour cost for examining these goods where no fault was found.
If the item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
If you are granted a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your original notification that you would like to return the goods.
Refunds will only be made to the original credit/debit card used for purchase.
Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging redelivery within 14 days.
Red Cosmetica owns the title of any extra goods shipped with your order that have been dispatched in error.
There will be no credit given on order price difference due to price drops or promotions. Promotional codes cannot be applied after an order has been placed.